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Technical Support Expert

Responsibilities:
- Daily communication with clients regarding technical issues via phone, email and through an IT service management system;
- Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases;
- Preconfigure and installation of computer equipment;
- Creation of user accounts for access to various systems;
- Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
- Monitoring for timely and quality information flow between the different departments;
- Creation of technical documentation based on requests for technical assistance.

Requirements:
- 1+ year of experience in a similar position;
- University degree or equivalent knowledge in the field of information technology;
- Experience with Windows 7/8/10 operating systems;
- Experience in administration of Active Directory Users & Computers, Microsoft Exchange, LDAP, SharePoint, Skype For Business Cloud Services;
- Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
- Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
- Effective use of application software: MS Office;
- Experience with MS Outlook;
- Proficiency in English (B1-B2);
- Excellent organizational and communication skills;
- Teamwork and analytical thinking;
- Attention to details;
- Self-initiative and responsibility for the assigned tasks;
- Ability to work under pressure and flexibility in solving any case.

It will be considered as an advantage if you have:
- Experience in working with computer equipment - installation and configuration of personal and portable computers manually and through image;
- Experience with installation and management of QES and digital certificates;
- Knowledge in the field of Internet telephony (VoIP);
- Good knowledge of Mikrotik and Cisco devices;
- Experience with ERP applications and intranet;
- A driver's license category B;
- Experience in working and administration of Android based devices.

Our Offer:
- Plenty of opportunities for professional growth in our local or international operations;
- Interesting work on new and long-run projects;
- Company - sponsored training and certification;
- Friendly working environment and strong corporate management;
- Additional health insurance;
- 24/7 access to e-learning platforms;
- Recreation room;
- Option for Multisport card at a discounted price;
- Competitive salary based on personal and team achievements;
- Smart mobile phone and sponsored mobile plan;
- Regular team buildings and celebrations.

We are searching for candidates who enjoy working with people in a fast-paced, growing environment. If you have a drive to succeed and advance your career, Smart IT might be a fit for you.

We encourage you to take a couple minutes to submit your resume to be considered as the newest member to our professional team.

We appreciate and thank you for your application. Only short-listed candidates will be contacted.

Apply for this position

Адрес

Централен офис
Бул. Дж. Неру №28
ет. 3, офис 72-74
София 1324, България

Офис Варна
бул. Цар Освободител 109А
Варна 9000, България

Офис Пловдив
ул. Полк. Сава Муткуров 24
Пловдив 4003, България

Офис Киев
ул. Куренівський провулок 12
Киев 02000, Украйна 

Контакти

Запитвания
office@smartit.bg

Кариера
jobs@smartit.bg

Телефон
02 447 9013