Kanban Service Delivery Manager

Работно време
Пълен работен ден
Бизнес анализи и управление на проекти

WHY join us?

Guided by our core values Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.

You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.

You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities;

You will be joining a stable environment and comfortable working conditions.

WHAT your essential role in the team will be:

  • Monitors the Kanban boards and makes sure to address blocked items accordingly
  • Communicates delivery delays with the item owner. Assesses the risk and offers mitigation;
  • Makes sure the policies are followed by the team members;
  • Demonstrates and champions Kanban values, principles and practices across the development teams and the organization;
  • Collects data about the work items on the Kanban board and discusses it with the team;
  • Asks questions towards the true root cause for a given problem;
  • Coaching the team members on Lean & Kanban;
  • Partners with product owners to make sure that the team members understand the delivery goals, scope and product domain;
  • Helps the product owners to effectively manage and prioritize the product backlog with a view to delivering highest value to our customers;
  • Leads the team in using Kanban methodology and Kanban practice;
  • Implements processes, practices, and tools to allow for multiple paths of delivery. I.e., create simplified, consistent, reusable, efficient and flexible methodologies;
  • Guides, coaches and motivates the team with the goal of increasing productivity;
  • Removes barriers to team effectiveness;
  • Removes impediments or guides the team to remove impediments by finding the right solution to remove the impediment;
  • Tracks and provides visibility into delivery targets, metrics and progress;
  • Oversees and supports the managing of scope, timeline, quality, goals and deliverables that support business goals;
  • Keeps all parties on track and informed;
  • Prepares and presents reports on the progress and success.

WHAT necessary requirements for the position are needed:

  • Bachelor's degree in computer science, information technology, or a relevant field preferred;
  • 3+ years of experience as a Kanban Service Delivery Manager or in a similar role;
  • Working knowledge of agile methodology, techniques, and frameworks, such as Scrum or Kanban, to deliver solutions;
  • Proficiency with Agile tools such JIRA/Confluence; Kanbanize
  • Awareness and experience with widely successful Agile techniques
  • Experience of administrating burndown technologies, retrospective formats, and handling bugs;
  • Ability to analyze and think quickly and to resolve conflict;
  • Excellent people and project management skills;
  • Strong leadership, communication, analytical, critical thinking;
  • Self-motivation and ability to stay focused in the middle of distraction;
  • Exceptional time management skills, highly organized and deadline-oriented.
WHAT we are offering to you:
  • Remote work opportunity
  • 30 days of paid leave
  • Health insurance
  • Food vouchers
  • Interesting work on new and long-run projects
  • Multisport card at a discounted price
  • Healthy snacks - free fruits, nuts and beverages
  • Access to e-learning platforms
  • Smart mobile phone and sponsored mobile plan
  • Shopping cards with discounts
  • Company-sponsored training and certification
  • Recreation room
  • Regular team buildings and celebrations



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