Technical Support Expert

Локация
София
Работно време
Пълен работен ден
Сектор
Информационни технологии
Responsibilities:
  • Daily communication with clients regarding technical issues via phone, email and through an IT service management system;
  • Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases;
  • Preconfigure and installation of computer equipment;
  • Creation of user accounts for access to various systems;
  • Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
  • Monitoring for timely and quality information flow between the different departments;
  • Creation of technical documentation based on requests for technical assistance.

Requirements:
  • 1+ year of experience in a similar position;
  • University degree or equivalent knowledge in the field of information technology;
  • Experience with Windows 7/8/10 operating systems;
  • Experience in administration of Active Directory Users & Computers, Microsoft Exchange, LDAP, SharePoint, Skype For Business Cloud Services;
  • Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
  • Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
  • Effective use of application software: MS Office;
  • Experience with MS Outlook;
  • Proficiency in English (B1-B2);
  • Excellent organizational and communication skills;
  • Teamwork and analytical thinking;
  • Attention to details;
  • Self-initiative and responsibility for the assigned tasks;
  • Ability to work under pressure and flexibility in solving any case.

It will be considered as an advantage if you have:
  • Experience in working with computer equipment installation and configuration of personal and portable computers manually and through image;
  • Experience with installation and management of QES and digital certificates;
  • Knowledge in the field of Internet telephony (VoIP);
  • Good knowledge of Mikrotik and Cisco devices;
  • Experience with ERP applications and intranet;
  • A driver's license category B;
  • Experience in working and administration of Android based devices.

Our Offer:
  • Plenty of opportunities for professional growth in our local or international operations;
  • Interesting work on new and long-run projects;
  • Company sponsored training and certification;
  • Friendly working environment and strong corporate management;
  • Additional health insurance;
  • 24/7 access to e-learning platforms;
  • Recreation room;
  • Option for Multisport card at a discounted price;
  • Competitive salary based on personal and team achievements;
  • Smart mobile phone and sponsored mobile plan;
  • Regular team buildings and celebrations.

We are searching for candidates who enjoy working with people in a fast-paced, growing environment. If you have a drive to succeed and advance your career, Smart IT might be a fit for you.

We encourage you to take a couple minutes to submit your resume to be considered as the newest member to our professional team.

We appreciate and thank you for your application. Only short-listed candidates will be contacted.

Контакти

Запитвания

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Телефон

Адрес

Централен офис

Бул. Дж. Неру №28
ет. 3, офис 72-74
София 1324, България

Офис София 2

Бул. Черни връх №102
София 1407, България

Офис Пловдив

ул. Полк. Сава Муткуров 24
Пловдив 4003, България

Офис Киев

ул. Куренівський провулок 12
Киев 02000, Украйна

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Smart IT е търговска марка, която се ползва от „Изи Асет Мениджмънт“ АД, част от групата на „Мениджмънт Файненшъл Груп“ АД (MFG)