Junior IT Support

We work together, collaborating across boundaries to bring the best to our customers around the world.

WHY join us?

Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust
You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people
You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities
You will be joining a stable environment and comfortable working conditions

WHAT your essential role in the team will be?

Daily communication with clients regarding technical issues via phone, email and through an IT service management system.
Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases
Preconfigure and installation of computer equipment;
Creation of user accounts for access to various systems;
Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
Monitoring for timely and quality information flow between the different departments;
Creation of technical documentation based on requests for technical assistance.

WHAT necessary requirements and personal skills for the position are needed?

Experience in Active Directory Users & Computers administration
Experience with Microsoft Azure / Entra ID (user, group and access management)
Experience with Microsoft Intune, including device enrolment and management of company-owned PCs, laptops and mobile devices; applying security and configuration policies
Experience with Microsoft System Center Configuration Manager (SCCM)
Experience with Microsoft 365 / Office 365
Solid basic knowledge of networking concepts (TCP/IP, LAN/WAN) and hands-on experience in troubleshooting network and device connectivity issues using command-line tools
University degree or equivalent knowledge in the field of information technology
Experience with support of Windows operating systems
Excellent knowledge of computer hardware and methods for identifying and resolving hardware issues
Excellent organizational and communication skills
Ability to work effectively in a team and strong analytical thinking
High attention to details
Self-initiative and responsibility for the assigned tasks
Ability to work under pressure and flexibility in handling various cases
Proficiency in Spanish – B2

Bonus points for:

Previous experience in a similar position (IT Support / Helpdesk)
Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP
Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image
Experience with installation and management of QES and digital certificates
Knowledge in the field of Internet telephony (VoIP)
Good knowledge of Mikrotik and Cisco devices
Experience with ERP applications and intranet
Experience with ticketing, documentation and collaboration systems, such as Jira, Confluence and Microsoft SharePoint
Endpoint Management: Hands-on experience with NComputing PMC Endpoint Manager for centralized deployment, configuration, and monitoring of RX-series thin clients and LEAF OS devices
Proficiency in English (B1-B2)
Experience in working and administration of Android based devices

WHAT we are offering to you?