Junior IT Support

  • Department: Administrative
  • Location: Sofia, Bulgaria
  • Working Time: Full Time
We work together, collaborating across boundaries to bring the best to our customers around the world.

WHY join us?

  • Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.
  • You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.
  • You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities.
  • You will be joining a stable environment and comfortable working conditions.

WHAT your essential role in the team will be?

  • Daily communication with clients regarding technical issues via phone, email and through an IT service management system.
  • Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases
  • Preconfigure and installation of computer equipment;
  • Creation of user accounts for access to various systems;
  • Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
  • Monitoring for timely and quality information flow between the different departments;
  • Creation of technical documentation based on requests for technical assistance.

WHAT necessary requirements and personal skills for the position are needed?

  • University degree or equivalent knowledge in the field of information technology;
  • Experience with support of Windows 10/11 operating systems;
  • Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
  • Effective use of application software: MS Office (including Skype for Business)
  • Excellent organizational and communication skills;
  • Teamwork and analytical thinking;
  • Attention to details;
  • Self-initiative and responsibility for the assigned tasks;
  • Ability to work under pressure and flexibility in solving any case.


  • Experience in a similar position;
  • Experience in administration of Active Directory Users & Computers;
  • Experience with Microsoft System Center Configuration Manager (SCCM), Office 365
  • Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
  • Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image
  • Experience with installation and management of QES and digital certificates;
  • Knowledge in the field of Internet telephony (VoIP);
  • Good knowledge of Mikrotik and Cisco devices;
  • Experience with ERP applications and intranet;
  • Proficiency in English (B1-B2);
  • Experience in working and administration of Android based devices.

WHAT we are offering to you?

  • Remote work opportunity.
  • 30 days of paid leave.
  • Health insurance.
  • Food vouchers.
  • Interesting work on new and long-run projects.
  • Multisport card at a discounted price.
  • Healthy snacks – free fruits, nuts and beverages.
  • Access to e-learning platforms.
  • Smart mobile phone and sponsored mobile plan.
  • Shopping cards with discounts.
  • Company-sponsored training and certification.
  • Recreation room.
  • Regular team buildings and celebrations.