Junior IT Support

We work together, collaborating across boundaries to bring the best to our customers around the world.

WHY join us?

Guided by our core values of Humanity, Innovation and Responsibility, we work openly in an environment of closeness, recognition and trust.
You will be part of a team with smart, friendly, talented, hardworking and committed to doing great work people.
You will be provided with plentiful opportunities as technologies and business models that empower you to show and expand your skills and abilities.
You will be joining a stable environment and comfortable working conditions.

WHAT your essential role in the team will be?

Daily communication with clients regarding technical issues via phone, email and through an IT service management system.
Troubleshooting and solving software, hardware, computer peripherals, networks and Internet related cases
Preconfigure and installation of computer equipment;
Creation of user accounts for access to various systems;
Documenting and tracking the status of user inquiries, coordinating responses and taking care of customer satisfaction;
Monitoring for timely and quality information flow between the different departments;
Creation of technical documentation based on requests for technical assistance.

WHAT necessary requirements and personal skills for the position are needed?

University degree or equivalent knowledge in the field of information technology;
Experience with support of Windows 10/11 operating systems;
Excellent knowledge of computer equipment and methodology for identification and elimination of hardware problems;
Effective use of application software: MS Office (including Skype for Business)
Excellent organizational and communication skills;
Teamwork and analytical thinking;
Attention to details;
Self-initiative and responsibility for the assigned tasks;
Ability to work under pressure and flexibility in solving any case.

Advantages:

Experience in a similar position;
Experience in administration of Active Directory Users & Computers;
Experience with Microsoft System Center Configuration Manager (SCCM), Office 365
Knowledge of the most important Internet protocols: FTP, SMTP, DNS, HTTP, HTTPS, SSL, POP3, IMAP;
Experience in working with computer equipment – installation and configuration of personal and portable computers manually and through image
Experience with installation and management of QES and digital certificates;
Knowledge in the field of Internet telephony (VoIP);
Good knowledge of Mikrotik and Cisco devices;
Experience with ERP applications and intranet;
Proficiency in English (B1-B2);
Experience in working and administration of Android based devices.

WHAT we are offering to you?